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Why your SLA reporting isn't telling you the truth

Green traffic lights, unhappy users: typical patterns in provider reports and how to expose them.

Illustration: person examining a dashboard wall with a magnifying glass, one panel shows an alert

All KPIs green, yet business units keep complaining? Then your reporting measures the wrong things. We show the most common distortions in SLA reports – from measurement point selection to excluding “planned” outages.

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